The first method
On the homepage of the site in the top menu, click on “Purchase Tracking” to view your purchased tickets by entering your mobile number and national code
The second method
Another way to refund a plane ticket is to sign in to your account using the ‘Login / Register’ option by entering your mobile / email number and password
You will then be taken to this page by selecting the “Purchase Tracking” option and displaying your order list by entering the start date of the report
On the left of each order there are three options for passenger information, ticket printing, refund request.
Selecting the “Request a refund” option will display a page to receive your refund confirmation. If you cancel your flight for personal reasons or your flight time has changed less than two hours, you will be charged a refund in accordance with each airline’s concession rules and a refund. You can then choose to pay by choosing one of the “Add credit to credit” or “Deposit to card” options.